Privacy Policy for Louth Bark & Bath

Effective Date: 06 Sept 2025

Louth Bark & Bath ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, book our services, and make payments.

1. Information We Collect

We collect and process the following personal data:

  • Identity Data: Name, dog’s name, breed, and other details relevant to grooming services.
  • Contact Data: Email address, phone number, and postal address.
  • Booking Data: Appointment dates, service preferences, and any special requirements.
  • Payment Data: Payment details processed securely via Stripe and PayPal (we do not store your full payment card details).
  • Usage Data: Information about how you use our website, including IP address, browser type, and browsing behaviour.
  • Communication Data: Any correspondence you send to us, including inquiries and feedback.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage your bookings and grooming services.
  • Process payments securely through Stripe and PayPal.
  • Communicate with you about your appointments, services, and promotions.
  • Improve our website and services based on your feedback and usage.
  • Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., when you sign up for newsletters or marketing).
  • The necessity to perform a contract (e.g., to provide grooming services you book).
  • Compliance with legal obligations.
  • Our legitimate interests (e.g., improving our services and website).

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment Processors: Stripe and PayPal, who handle payment transactions securely.
  • Service Providers: Trusted third parties who assist us in operating our business (e.g., IT services, marketing).
  • Legal Authorities: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

6. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us by using the form here.

8. Cookies and Tracking

Our website uses cookies to enhance your experience. Please see our Cookie Policy for details on how we use cookies and how you can manage them.

9. International Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Louth Bark & Bath
Email: hello@louthbarkbath.co.uk
Phone: 07927 596359
Address: Unit 3, 113 Brackenborough Road. Louth LN11 0AD